Buyer support
Find the next answer for your jewelry enquiry
Relia supports overseas B2B jewelry sourcing enquiries. Start with the selected product, then use the relevant guide to prepare the details you need to discuss.
The product range is a starting point for business enquiries. Confirm the chosen specification and commercial conditions for the proposed transaction with the team.
Start with the exact product choice
Where do I find the available options?
Use the current product detail to check its color, size and design labels and the photograph for your selection. Keep the complete label when making an enquiry, especially where several decorative forms share one listing.
If the format or supplied components are unclear, send the product link and exact option with your question.
Does a numbered style mean every pictured item is included?
A numbered style menu identifies alternatives. Confirm the components and quantity supplied with one selected item rather than treating every photograph or number as a combined set.
What should I send for a quotation discussion?
Provide the product link, complete option label, intended quantity and destination market. Add any sample, document, material or packaging requirement, with proposed changes listed separately from the current item.
Can I ask for material information for a selected item?
Yes. Send the product link and complete option name with the material or finish you need clarified. Identify any required contact-material information or supporting document.
The answer needs to match the chosen components. A description for another style or a general color name does not answer every material question about your selection.
Read the Materials & Care guideMeasurements, samples and proposed changes
Which measurements should I ask about?
Follow the selected wearing form. Necklace endpoints, ring or wrist fit, ear fastening and packaging interiors require different measurements. A style word such as Long or Free Size does not provide a numeric fit range.
Can I discuss a custom or private-label requirement?
Send the current product reference and proposed design, lettering, finish, logo or packaging needs. Selected products include customization enquiry descriptions; confirm feasibility and scope for the chosen item and change.
How should I prepare a sample enquiry?
Identify the exact item and what the sample needs to resolve, such as fit, components, surface or packaging. Confirm sample availability, supplied contents, costs and timing for the actual request.
Go directly to the full guide
Use the topic that matches your decision. These guides keep the detailed answer in one place, so you can move from the product question to a focused enquiry.
Materials & Care
Base metal, plated finish, decoration and selected-product care questions.
Sizing & Selection
Measurements, wearing form, attachment and supplied-component checks.
Custom Enquiries
Current references, proposed changes and logo or packaging requirements.
Wholesale Guide
RFQ preparation, quantity distinctions and sample questions.
For product documents, claim scope or a selected sample reference, use the Specifications & Evidence checklist.
Still need a selected-product answer?
Send the product link, full option name and the exact uncertainty to [email protected] or use the contact page. Include the intended quantity and destination market when relevant.
If two descriptions differ, point out both. This keeps the discussion focused on the item you are considering instead of filling the gap with an assumption.